Refund policy

Returns & Refunds

You have up to 30 days after receiving your full order to request a return.

Return shipping costs are the responsibility of the customer, unless the delivered items have a verifiable quality defect.

How can I request a return with Montague & Rowe?

Step 1: Submit a return request

Log in to your Montague & Rowe customer account, select the relevant order, mark the items you wish to return, and submit your return request.

Our customer service team will review your request and get back to you within 24 hours.

If it is not possible to submit a request online, please contact us via email at:

support@montagueandrowe.co.uk

Please include your order number, the items concerned, and the reason for the return. In the case of quality defects, please attach clear photos.

Step 2: Pack and return the items

Once your return has been approved, you will receive all necessary return instructions.

Please send items only to the return address provided by us.

Step 3: Refund

Once your return has been received and inspected, the refund will be processed within 15 working days.

Refunds will be issued exclusively via the original payment method used.

You will receive a confirmation email once the refund has been completed.

Please retain proof of postage until the refund has been fully processed.

Return conditions

All items must be returned:

unworn
in original condition
with original packaging
with all tags attached

Items that do not meet these conditions cannot be accepted.

🚫 Items excluded from returns:

Items marked as “Final Sale” or “Final Clearance”
Lingerie, tights, and socks
Certain accessories

Belts, bags, and shoes are generally eligible for return.

Notes on swimwear

For hygiene reasons, swimwear must be tried on over underwear. The hygiene seal must not be removed in order to qualify for a return.

Sets

Matching sets cannot be returned individually.

Orders paid with store credit

If your order was paid entirely with store credit, all items are considered final sale and are not eligible for return or refund.

What is not considered a quality defect?

The following are not considered defects:

Loose threads
Raw-cut edges
Fabric thickness or material characteristics
Colour variations due to different screen settings

Returns based on personal preference (e.g. style, colour, or change of mind) are not considered quality defects.

Damage caused by:

Use
Washing
Improper care
Self-repair
Alterations or external influences

is also not considered a quality defect.

Size guidance

Please refer to our size guide before purchasing. Our customer service team can offer recommendations; however, size discrepancies are not considered a quality defect.

Due to different designs and cuts, slight measurement variations may occur even within the same size. The actual product measurements are always decisive.